This policy explains how returns, exchanges, and refunds work for items purchased from Pushtdham Ayurveda.
1. Returns & Exchange Eligibility
- You can request a return or exchange within [5-7] days of receiving the product (or the time you consider appropriate).
- Product must be unused, in its original packaging, with tags / seals intact (if any).
- Proof of purchase (invoice, order number) must be provided.
- Certain items may not be returnable/exchangeable, for example: opened packs, perishable items, (optionally) any item which by its nature cannot be returned for hygiene or safety reasons.
2. Time Limit
- Return/exchange requests should be made within [5-7] days after delivery.
- Refunds (where applicable) will be processed within [5-10] business days after we receive and inspect the returned product.
3. Return Process
- Contact our customer support (through email / phone) and provide your order number, reason for return, photos (if damaged or defective).
- We will provide instructions for returning the product, including address.
- Customer may have to bear return shipping costs, unless the product is defective or incorrect.
4. Refunds & Exchanges
- If approved, we can offer: refund to original payment method, store credit, or exchange (depending on stock availability).
- Refunds may exclude shipping, handling, or other applicable charges.
- In the case of defective / damaged / wrong item, we will bear reasonable costs of return and send correct/damaged-free product or issue full refund.
5. Exceptions / Non-Returnable Items
- Items that were opened, used, or with destroyed packaging or seals.
- Products with missing tags, or without invoice.
- Products which are perishable or have a short shelf life (if applicable).
- Items sold as “final sale” or “non-returnable” clearly stated at purchase.
6. Customer Responsibilities
- Use reasonable care of the product while it is in your possession.
- Do not misuse or damage the product.
- Provide correct details (address, phone, order info) to facilitate return/exchange.
7. Refund Timing & Method
- Once we receive the returned product and verify eligibility, refund will be made within [5-10 business days].
- Refund will be via the original payment method (bank, card, UPI, etc.). If original method is unavailable, we may issue store credit.
8. Contact Us
If you have questions, concerns or requests related to this policy, contact us at:
Email: pushtdhamofficial@gmail.com
Phone: +91-9837267428
Address: 345 Anandpuri, Roorkee Road, Muzaffarnagar, UP, 251001